Technical Support

Contacting Technical Support:

Before contacting technical support, please have the following information ready:

  • Peake Research tool model number (examples; R5/FCX3-16, R5/SRS).
  • Year and model of the car. ( example "2007 X3" )
  • Tool purchase date or serial number, see below.

Also helpful:

  • Tool firmware # (press "Go" while plugging in tool)
  • Engraved number on side of tool. (very faint)


Phone support: 1-800-231-6861 (non US 408-369-0406) Hours 9am to 3pm PST
Important Note: Unfortunately, we are unable to provide assistance with code related questions, as we are not knowledgable in the field of automotive trouble shooting.

Click here to email Tech Support

Replacement manuals for our tools